Privacy Policy

Last updated: 9/5/2025

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or express interest in our services
• Request information about our products or services
• Submit a contact form or request a quote
• Subscribe to our newsletter or marketing communications
• Participate in surveys, contests, or promotions
• Apply for employment opportunities

Business Information

For our B2B services, we may collect business-related information including:

• Company name, address, and contact details
• Business registration numbers and tax identification
• Import/export licenses and certifications
• Financial information for credit assessments
• Trade references and business history

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and click patterns
• Referring website and search terms used
• Device identifiers and mobile network information

2. How We Use Your Information

We use the collected information for various business purposes, including:

• Providing and maintaining our trading services
• Processing transactions and managing orders
• Communicating with you about our services and updates
• Conducting due diligence and compliance checks
• Improving our website and service offerings
• Analyzing market trends and customer preferences
• Complying with legal and regulatory requirements
• Protecting against fraud and unauthorized activities

3. Information Sharing and Disclosure

Business Partners

We may share your information with trusted business partners, suppliers, and service providers who assist us in operating our business, including logistics companies, financial institutions, and regulatory authorities.

Legal Requirements

We may disclose your information when required by law, regulation, or legal process, including customs authorities, tax agencies, and other government bodies in UAE and India.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Business records may be retained for up to 7 years as required by applicable laws.

6. International Data Transfers

As we operate in multiple countries (UAE and India), your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Right to access and obtain a copy of your personal information
• Right to rectify inaccurate or incomplete information
• Right to erase your personal information under certain circumstances
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent where processing is based on consent

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

9. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: